Privacy Policy

Privacy Policy for Smoky Mountains Cybersecurity LLC Effective Date: June 24, 2025

  1. Introduction

Welcome to Smoky Mountains Cybersecurity LLC. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, smcyber.com, and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

  1. Who We Are

The data controller for this website is:

Smoky Mountains Cybersecurity LLC 116 AGNES RD STE 200 KNOXVILLE, TN 37919 United States Email: info@smcyber.com

  1. What Information We Collect

We collect information in the following ways:

3.1 Information You Provide to Us Directly

Contact Form: When you fill out our contact form, we collect your Name, Email Address, and any information you provide in the Message field. Scheduling a Call: When you book a call with us, you are redirected to a third-party appointment scheduling platform. We will receive the information you provide to schedule the meeting, which may include your name, email address, and phone number. This information is processed by our scheduling service provider on our behalf.

3.2 Information We Collect Automatically

Analytics Data: Like most websites, we use web analytics services to understand how visitors engage with our site. These services collect information automatically through cookies and similar technologies, which may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data is aggregated and anonymized wherever possible and helps us improve our website and services. Server Logs: Our web hosting infrastructure maintains server logs that may automatically collect information such as your IP address, browser type, and access times. This is standard practice for website hosting and is used for security and troubleshooting purposes.

  1. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our cybersecurity consulting services. To respond to your inquiries, questions, and comments submitted through our contact form. To schedule and manage appointments. To send you administrative information, such as updates to our policies or security alerts. To operate and maintain the security of our website. To analyze website traffic and user behavior to improve user experience and our service offerings. To comply with legal and regulatory obligations.

Please note: Any client data obtained during the course of a commissioned service (e.g., a penetration test or security audit) is not governed by this Privacy Policy. The handling of such data is strictly governed by the specific Service Agreement executed between Smoky Mountains Cybersecurity LLC and the client.

  1. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions and appointment scheduling data are typically retained for business purposes and to maintain records of our communications with you.

  1. Who We Share Your Information With

We do not sell your personal information. We only share your data with the third-party service providers who help us operate our business:

Web Hosting Infrastructure: Our website is hosted on cloud-based hosting platforms that store and serve our website data. Analytics Services: We use web analytics platforms to understand website usage and visitor behavior. Business Email and Productivity Services: We use cloud-based email and productivity platforms for our business operations (info@smcyber.com). Contact form submissions and other communications may be processed through these systems. Appointment Scheduling Services: We use third-party scheduling platforms to manage appointment bookings. When you schedule a call, you are providing your information directly to our scheduling service provider, subject to their privacy policy.

We may also disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or the safety of the public or any person.

  1. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States where our servers and service providers are located. By using our website and services, you consent to the transfer of your information to the United States.

  1. Data Security

As a cybersecurity company, we take the security of your data seriously. We have implemented appropriate technical and organizational security measures designed to protect the personal information we collect. These measures include:

Encrypted Traffic: We use SSL/TLS encryption to protect data transmitted to and from our website. Endpoint Security: We utilize anti-spam and anti-malware plugins to protect the website from threats. Access Control: We enforce Multi-Factor Authentication (MFA) for all administrative access to our website and related systems. Data Integrity: We perform automatic backups of our website to prevent data loss.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

  1. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access: You have the right to request copies of your personal data. The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. The right to erasure: You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions. The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at info@smcyber.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

  1. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

  1. Links to Other Websites

Our website may contain links to other websites that are not operated by us (such as our third-party scheduling platform). If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

  1. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised “Effective Date” at the top of this policy. We encourage you to review this privacy policy periodically to stay informed of our privacy practices.

  1. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Smoky Mountains Cybersecurity LLC 116 AGNES RD STE 200 KNOXVILLE, TN 37919 Email: info@smcyber.com